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Location: Philippines
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Are you passionate about building lasting relationships and helping customers thrive?
We’re looking for a driven and empathetic Customer Success Specialist to join our growing team at GSA Education.. In this role, you’ll be the champion for our customers, guiding them on their journey to success with our product/service. You’ll wear many hats – educator, consultant, problem solver, and cheerleader – but one thing remains constant: your dedication to ensuring our customers achieve their goals and see the full value of what we offer.
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- Onboard new customers: Welcome them warmly, understand their needs, and provide them with the tools and knowledge they need to hit the ground running.
- Proactively monitor customer health: Identify potential roadblocks, proactively address them, and recommend best practices for success
- Build strong relationships: Cultivate trust and become a trusted advisor to your assigned customers, understanding their business challenges and offering strategic guidance.
- Drive ongoing adoption and engagement: Help customers discover new features and opportunities to maximize the value they get from our product/service.
- Collect and analyze feedback: Gather insights from customers and collaborate with internal teams to continuously improve the customer experience.
- Contribute to growth initiatives: Proactively identify upsell and cross-sell opportunities to expand customer relationships and drive revenue.
- Collaborate cross-functionally: Work closely with sales, marketing, product, and support teams to ensure seamless customer journeys.
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- Bachelor Degree Holder
- A skilled communicator with a knack for building rapport and trust.
- A patient and empathetic listener who can understand customer needs and
frustrations. - A problem-solver with a creative approach to finding solutions.
- An organized and proactive individual with strong time management skills.
- A data-driven thinker who can analyze customer data and translate it into actionable insights.
- A champion of continuous learning and improvement, with a passion for technology and customer success.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.24.0″ _module_preset=”default” custom_padding=”0px||3px|0px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Bonus Points:” _builder_version=”4.24.0″ _module_preset=”default” title_font=”Lato|700|||||||” title_text_color=”#163364″ title_font_size=”22px” custom_margin=”15px||0px||false|false” global_colors_info=”{}”][/et_pb_heading][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.24.0″ _module_preset=”default” custom_padding=”||20px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.0″ _module_preset=”default” text_font=”Lato||||||||” text_text_color=”#000000″ text_font_size=”16px” text_letter_spacing=”1px” text_line_height=”1.5em” header_font=”Lato||||||||” header_text_color=”#000000″ text_orientation=”justified” custom_margin=”-13px|||||” global_colors_info=”{}”]
- Experience in the Education / Technology industry
- Proven success in a customer-facing role.
- Familiarity with our Google Education products.
- Bilingual skills in English + other (plus, not required).
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.24.0″ _module_preset=”default” custom_padding=”3px|||0px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”To apply for the position, please submit your resume and cover letter to hr@gsatech.com.sg. Be sure to include the title of the position you’re applying for in the subject line of your email. ” _builder_version=”4.24.0″ _module_preset=”default” title_font=”Lato|700|||||||” title_text_color=”#163364″ title_font_size=”18px” custom_margin=”15px||0px||false|false” global_colors_info=”{}”][/et_pb_heading][et_pb_heading title=”We look forward to hearing from you!” _builder_version=”4.24.0″ _module_preset=”default” title_font=”Lato|700|||||||” title_text_color=”#163364″ title_font_size=”18px” custom_margin=”15px||0px||false|false” global_colors_info=”{}”][/et_pb_heading][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][/et_pb_column][/et_pb_row][/et_pb_section]
